Giles Rollestone
Customer Experience, Product Design & Digital Transformation Leader
Fractional Leadership | Partner | Interim | Advisor | Consultant | Coach & Mentor.
I’m an award-winning leader with 30+ years’ experience solving complex business challenges, building high-impact teams, elevating design and delivering state-of-the art customer experiences.
Expertise.
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Customer-led vision, & strategy B2B, B2C, B2E.
Customer experience audit & optimisation frameworks.
Value proposition development & differentiation.
Complex experience / information architectures, ecosystems & platforms.
CX innovation & transformation.
Design thinking facilitation for alignment & user engagement.
Engagement with clients, customers & teams - sharing expertise, elevating digital experiences & championing CX excellence.
Business development.
CX metrics, indicators & measuring value.
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Full stack end-to-end customer experiences (from strategy to execution).
Product growth & user experience.
Product discovery & product market-fit.
Human centred design, design thinking, sprints & workshop facilitation.
User research, insights & journeys - getting teams closer to customers.
Zero-to-one product design, rich media interactions.
Product roadmaps, value stream development & scaled agile.
CX/UX design governance frameworks & management.
Driving product innovation & transformation impact.
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Programme & project management.
Product management & agile software development.
Integrated working & stakeholder management.
Customer centricity, culture & organisation evolution.
Complex experience / information architectures, ecosystems & platforms.
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Executive coach & mentor (certification in-progress).
Scaling high-performance teams & functions.
People leadership & performance management.
Manager of managers.
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Scaling high-performance teams & functions.
Structure.
Operations.
Culture.
Performance.
I help companies build & scale exceptional customer experiences.
I work with start-ups, VCs, founders, design leaders and growing brands to help unlock value and accelerate customer experience-led growth.
Whether it’s creating and overseeing the CX strategy and product market-fit execution for ‘zero-to-one’ customer-centric B2B/B2C products and beyond.
Or bringing customer-centricity to an evolving product experience and developing the vision for a new design capability, I help companies and people unlock untapped value and accelerate inclusive sustainable growth.
Exclusive, flexible, on-demand CX leadership, advisory, consulting and coaching services.
I’m currently a fractional leader, advisor, consultant and mentor helping companies elevate customer experience design.
#Fintech #Web3 #Innovation #SpeculativeDesign #CXStrategy #CustomerJourneyTransformation
Recent leadership roles.
London, Los Angeles, San Francisco, Silicon Valley, Tokyo, Porto, New York and Brighton ++
Portfolio.
90+
New digital experiences, products, apps & websites released from concept to launch & evolution.
14+
Industry awards. Art Directors Club, BIMA, D&AD, I.D Magazine, People’s Choice amongst others.
£12m+
Yearly revenue generated from one product alone.
I’m happy to share case studies and examples of work during in-person sessions or online by request.
Highlighted recognition.
Extensive contribution for awards given to companies I have worked for, as well as receiving prestigious awards for self-initiated projects.
D&AD Pencil for Urban Feedback (founder, pioneering start-up).
Book or contact Giles.
With over two decades of experience in design and innovation I help individuals, teams and organisations find human-centred opportunities for growth.
Have any questions? Need to clarify anything? Or would you like to discuss booking Giles? Please feel free to get in contact and/or schedule an intro call.