Giles Rollestone

Advisory & Consulting

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I run my own advisory and consulting firm providing fractional design executive and CX, UX, product design innovation leadership solutions for start-ups and scale-ups.

Maybe you don’t need a full-time CXO/CDO, or design and product innovation leader, but could benefit from having one available on-demand based on your needs and context.

Perhaps you already have a product and customer experience function, alongside a defined capability or product vision, but need help bringing that vision to life to better maximise impact.

Or maybe you are looking for support to kick-start a new ‘zero-to one’ product initiative and need to get your teams closer to customers to achieve product market-fit and adoption at pace.

This is where I come in. I can help company through a transitional period or help introduce top-tier thinking into an organisation in a cost-efficient way.

I help companies:

↑ Build new UX, research and product design teams with vision, strategy, org design, process, innovation and transformation operating systems guidance.

⦿ Up-skill, coach and mentor existing CX / UX / product design and research practitioners and capabilities to maximise impact, value and commercial results.

✓ Address challenges with product market-fit for zero-to-one and products that require deeper alignment to customer needs and journeys - increasing customer engagement, acquisition and retention.

→ Resolve delivery challenges and help to ensure value generating software is delivered at pace and aligned to your market and end users.

2 ways I can help you elevate customer experience-led innovation & transformation.

  • Fractional Leadership

    For start-ups, VCs, boards, scale-ups.

    Award-winning CX / UX, product design and innovation leadership without the overhead of a full-time hire.

    Equip your team with proven expertise, strategies, processes and approaches to unlock value and maximise growth.

    What’s included:

    ✓ Giles would join your team as a fractional or interim leader.

    ✓ Workshops and project sprints based on your specific needs and business challenges.

    ✓ Tailored strategy for scaling design and product innovation.

    ✓ Weekly hands-on one-to-one / team design and strategy sessions.

    ✓ Up-skilling and mentorship of emerging designers and leaders.

    ✓ An exclusive toolkit curated with resources to maximise growth.

    ※ Contact for pricing and more info.

    1/2 spots available.

    Book a Free Consultation

  • Advisory/Consulting Packages

    For start-ups, VCs, leaders, scale-ups.

    On-demand, exclusive, bespoke advisory/consulting subscription packages to elevate your product and customer experience, address specific challenges, and maximise growth.

    A-la-carte and on-demand CX/UX leadership, strategy, innovation and design services provided by Giles and his team.

    Packages:

    ✓ CX/UX-UI assessment.

    ✓ CX, product innovation and design discovery.

    ✓ UX and design-led research.

    ✓ Vision to concept design, product market-fit and testing.

    ✓ Helping teams get closer to customers.

    ✓ Digital omnichannel and product design governance.

    ✓ Scaling design and product innovation strategy.

    ✓ Coaching and mentoring - Individual or group sessions.

    ※ Contact for pricing and more info. Project-based, monthly, quarterly and yearly packages available.

    3/4 spots available.

    Book a Free Consultation

FAQs

  • Fractional leadership is an exclusive, flexible, and on-demand model providing organisations with the opportunity to leverage my end-to-end expertise as an executive design leader and senior leading design practitioner on a part-time or per-project basis.

    As an award-winning, design, product innovation and digital transformation leader I bring a wide range of benefits to businesses, providing fresh perspectives, strategic and operational best practices, mentorship and skill development, cross-functional collaboration know-how, and valuable guidance to enhance the overall design capabilities and outcomes for the business as a whole.

    Alongside a wealth of hands-on experience formulating and executing forward-thinking innovation or transformation strategies and delivering world-class customer experiences.

  • In my experience fractional leadership can be a cost-effective solution for companies that require senior-level talent but may not need a full-time executive or are not in a position to hire one, or perhaps need help during a transitional period.

    Either-way I offer a flexible and lower-commitment solution, ideal for situations when time is of the essence and there’s a need to quickly bring ideas to life. Additionally, as the partnership evolves, I can help you build or scale your own dedicated team or capability.

  • Complex challenges often require an exclusive and bespoke approach based on the context and situation. I draw from my extensive and evolving end-to-end design innovation toolkit and leadership playbook to tailor a customised approach for every project, initiative or position I have.

    I embrace a hybrid, bespoke and outcome driven philosophy which integrates the best of human-centred design thinking, strategic problem solving, CX research/design practice and my unique longstanding expertise in design, innovation and customer experience, alongside a strong dose of pragmatism, business acumen and commercial focus.

    In the main, I leverage a hybrid flexible methodology that combines asynchronous and synchronous engagement modes maximising productivity whilst ensuring efficient collaboration (including focused outcome driven discussions and working sessions) as/when desired.

    Depending on your context, and in agreement with you, I would build in dedicated blocks of time for alignment meetings, for strategy and project goal discussions, and time dedicated to individual work, in which timely updates would be provided and work in progress shared via the the designated channels.

  • Please feel to free schedule a call or just get in touch to discuss your business needs and explore how I could potentially help.

    From there, a co-created partnership approach can be agreed based on your goals, required deliverables and available budget.

  • The fractional leadership role is more directly involved in operational aspects and may take on a leadership role.

    Whereas the advisor-consulting role is focussed on offering strategic advice, guidance and agreed deliverables/outcomes without assuming direct operational responsibility.

Interested in working with Giles?

Currently I have availability for additional projects, and with over three decades of experience in design and innovation, I love helping individuals, teams and organisations find human-centred opportunities for growth. 

Please feel free to get in contact to discuss your business needs and explore how I could potentially help.